Delete your Drobe account and data

This is the account deletion page for the Drobe app (developer: {{CONTROLLER_NAME}}). You can delete your account in the app, or by email without installing the app.

Delete in the app

1. Open Drobe and go to the Profil (Profile) tab.
2. Tap Hesap ve gizlilik (Account and privacy) at the bottom, then Hesabımı ve verilerimi sil (Delete my account and data).
3. Enter your password and tap Hesabımı kalıcı sil (Delete my account permanently).

Deletion happens immediately and cannot be undone.

Request deletion without the app

Send an email with the subject "Account deletion" to iletisim@getdrobe.app from the email address registered with Drobe. Do not include your password. We send a confirmation email to your registered address to make sure the request comes from you; after you confirm, we delete the account within 30 days at the latest (usually within a few days) and let you know.

What is deleted

• Your account (email address, password hash), your email verification data and all sessions
• The clothes in your wardrobe, their photos (with their transparent-background copies) and details
• Outfit suggestions and your like/pass votes
• The outfits you marked as worn, your "Dün nasıldı?" answers, your warmth setting, the reasons you gave when passing, the pieces you swapped, the days you used the app and the colour theme you picked
• Your Stil DNA quiz answers and your plan for tomorrow
• Your try-on records, try-on photos and generated results
• Reports you sent about AI results and the moderation decisions about your account

You can delete your account even while it is restricted after a review. Access to photos ends at the moment of deletion; the files are removed by the server's clean-up queue, which retries automatically after an interruption.

What is kept

• Try-on credit counters: your former account number and how many try-on credits were used. No email, name or photo. Kept indefinitely so that deleting and re-creating an account cannot be used to get new free credits or bypass the system's daily spending cap.
• Welcome credit record (if your account received welcome credits): keyed hashes of your email address and your phone, the day the credits were first given and how many later claims were refused. It does not contain your email address itself, your name or your account number. Kept so the same person does not get welcome credits twice: the email hash for 24 months, the device hash for 12 months. You can create an account again with the same address; only the welcome credits are not given again.
• Restriction record (only if your account is restricted after a review at the moment of deletion): a hash of your email address made with a separate key and the day of deletion; no decision, note or account number. Kept for 12 months so a restriction cannot be bypassed by deleting and re-creating the account; during that time an account created with the same address starts restricted.
• Sign-up IP hash: its link to your account is removed at deletion; it is deleted within 48 hours.
• Server logs: technical request logs are deleted after {{LOG_RETENTION_DAYS}} days. Server error records in Sentry (no email, IP or account details) are deleted after {{SENTRY_RETENTION_DAYS}} days.
• Encrypted backups: deleted data remains in the encrypted database backups for at most about 4 more weeks and is then removed automatically by the backup rotation. Photos are not backed up.
• Image-generation service: images sent for try-on are already deleted automatically under the service provider's terms (inputs when the request finishes, the result after 60 minutes). Request records without images, name or email remain with the provider.

More: Privacy Policy · Türkçe